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About ProctrMe

ProctrMe is an AI-powered online proctored examination platform founded by Guna Kulothungan and Subhathra Shanmugasundaram. Our mission is to make online assessments secure, fair, and accessible to institutions worldwide.

• Website: proctrme.tech
• Email: contact@proctrme.tech
• Based in India, serving institutions remotely
• Support hours: Monday – Saturday, 9 AM – 6 PM IST

Quick Links

Find the information you need quickly:

• Frequently Asked Questions — Answers to common questions about the platform
• How It Works — Step-by-step guide for students, proctors, and admins
• Pricing Plans — Free Starter plan and paid options
• Privacy Policy — How we protect your data
• Terms & Conditions — Proctoring rules and policies
• Blog & Resources — Articles on proctoring and EdTech

Before You Write to Us

Most messages we receive fall into a handful of categories, and several of them have faster answers than waiting on an email reply. If your question is covered below, you will probably be unblocked in the next two minutes rather than the next working day.

"A candidate cannot get into the exam." The two usual causes are an expired session passcode and an exam that has not yet been opened by the proctor. Passcodes are tied to a scheduled window; if the window has closed, the code stops working even though it is still correct. Check the exam status on the proctor dashboard first — if it reads scheduled rather than live, candidates will be held at the entry screen by design.

"The camera check will not pass." This is almost always a browser permission that was denied earlier and remembered. The candidate should open their browser's site settings for proctrme.tech, clear the camera permission, and reload. On iOS, Safari additionally requires camera access to be enabled at the operating-system level under Settings. If the check still fails on a device you know has a working camera, send us the browser name and version and we can look at it properly.

"A session was flagged and the candidate disputes it." We cannot adjudicate this for you, and we would not want to — the institution owns the assessment and the misconduct process that goes with it. What we can do is help you read the session log correctly, including the difference between a brief focus change (which is often an operating-system notification stealing focus) and a sustained exit from the exam window. Send the session ID and we will walk you through the record.

"We want to trial the platform for a cohort." Tell us roughly how many candidates, what kind of assessment, and when. Trials are more useful when we know whether you are testing a fifty-student mid-term or a thousand-seat certification run, because the configuration advice is quite different.

What to Include in a Support Message

Support requests get resolved much faster when the first email contains enough to reproduce the problem. If you are reporting something broken, please include:

• The exam ID and, where relevant, the session ID
• Approximate date and time of the incident, with your time zone
• Device, operating system, and browser version of the affected user
• The exact wording of any error message, or a screenshot of it
• Whether the issue affected one candidate or the whole cohort

That last point matters more than it looks. A problem hitting a single candidate is usually local — network, device, or permissions — while one hitting an entire cohort points at exam configuration or something on our side, and the two get routed very differently.

Response Times and Escalation

We aim to answer general and partnership enquiries within one working day. Support requests relating to an exam that is currently live are treated as urgent and jump the queue — if you have a session in progress and something has gone wrong, put LIVE EXAM at the start of your subject line so it is visible immediately.

For data protection requests — access, correction, deletion, or questions about how candidate data is handled — write to the same address with DATA REQUEST in the subject. These are handled under the terms set out in our privacy policy, and we will confirm receipt before we begin so you are not left wondering whether the message arrived.